If you are having issues creating your account, your Temporary Credentials may have expired. Please see this article to learn how to request a new set of Temporary Credentials to finish your account set up. 

The account creation process can be accessed in a few different ways:

A) By signing up for a Remoto Test Drive. If you sign up for a “Test Drive” and are a first time Remoto user, you’ll be prompted to create an account. Your resulting account will be an Organizer account.
B) By purchasing a product. If you purchase a one-time session or a subscription and are a first-time Remoto user you’ll be prompted to create an account. Your resulting account will be an Organizer account.
C) Guest invitation. If you’ve been invited to a Playback streaming session and are new to Remoto you may be prompted to create an account before you can join the session. Your resulting account will be a Guest account.

How to Create a Remoto Organizer Account

The process is the same for both the free Playback “Test Drive” or purchasing a product as a new user. Once you select the product type you’d like from Remoto’s website, you’re prompted to create a Remoto account online via Remoto Web before you’re brought to the payment portal.

Step 1)

Enter your first name, last name, and email, then create and confirm a password. Your password must contain at least:

• 8 Characters
• 1 Lowercase character
• 1 Uppercase character
• 1 Special character
• 1 number

NOTE: If you are having password issues and you are using a third-party password manager to generate your passwords, please be aware that your password manager might suggest (auto-populate) a password that is not compliant with Remoto.

Step 2)

Read and accept Remoto’s Terms and conditions.

Step 3)

Click “Sign Up”. At this point, a verification code will be sent to your email.

Step 4)

Verify your email and account by entering the verification code that was sent to your email.

Click “Next” to be brought to the login page. At this point, your account is created.

Step 5)

Continue the login process, and save your password to your preferred password manager (we like macOS keychain) to use when you log into the desktop application.

NOTE: If you are having password issues and are using a password manager like MacOS keychain, and you’re invited to different sessions through different emails, your password manager may auto-populate a “correct” password but for the wrong email login. Please check your password manager to ensure the right information is being populated.

If you’re creating an account as part of the purchasing process, once you’ve successfully logged into Remoto Web you’ll be redirected to the payment portal.

How to Create a Remoto Guest User Account

When a Guest receives an email invitation to join a Playback streaming session for the first time, they may be prompted to create an account before joining the session. This depends on how the session Organizer has set up access to the session, as they have the option to be able to require all guests to need a Remoto Account for security purposes, or they can choose to allow joining without an account.

If the invited Guest does not have a Remoto account, but the session they have been invited to requires them to need to log in with an account to access it, the guest will receive an email invite and a temporary password:
 

Note: This temporary password will expire 72 hours after it was sent. If you haven't completed the account creation process and your password has expired, you can resend a code from the login screen on the desktop and web app to complete it.

Step 1)

To complete the account setup, click on the “Join Session” button in the email, which will open a new browser tab, and the account creation will proceed as follows:

Step 2)

Sign in using your email and the temporary password received via email.

If it’s not working, or can’t be found, click on “here” at the bottom of the window to issue a new temporary password.

Step 3)

In the account creation window, Enter first name, last name, then create and confirm a password. Please note the password must contain at least:

• 8 Characters
• 1 Lowercase character
• 1 Uppercase character
• 1 Special character
• 1 number

NOTE: If you are having password issues and you are using a third-party password manager to generate your passwords, please be aware that your password manager might suggest (auto-populate) a password that is not compliant with Remoto.

Step 4)

Read and accept Remoto’s “Terms of Service” and “Privacy Policy”. 

Step 5)

Click “Sign Up” and your account is created and confirmed.

Step 6)

Click “Sign Up”. The account is now confirmed.

Once you are done creating your account, you will be redirected to a webpage with links to join the session as appropriate - either joining from the Web or joining from the Desktop application. If the Desktop application is chosen, it will open the application if installed, or prompt you to download. 

NOTE: If you are having password issues and you are using a password manager like MacOS keychain and you are invited to different sessions through different emails, your password manager may auto-populate a “correct” password but for the wrong email login. Please check your password manager to ensure the right information is being populated.