If you are looking for instructions to reset your Remoto Password, please see this article instead. 

You may need new Temporary Credentials if:

• You are having issues logging in with a known password
• Resetting your password is not working (Reset code not being accepted). 

Why would this have happened?

You may have never finished setting up your Remoto account, and your temporary credentials to do this have expired.  

Steps to Request New Temporary Credentials to Finishing Your Remoto Account Setup

Step 1  

Open the Playback app. At the login screen, click on “Forgot Password”.

Step 2

On the Reset Sign-In Credentials screen, enter your email address and click on “Send”.

Step 3

Check your email. You will have received an email with the subject “Your Temporary Credentials” which contains the email your account is associated with and a temporary password. 

Step 4

Return to the Playback app and enter your email and the temporary password on the Sign In screen.

Step 6

You will be directed to the Finish Account Creation screen, where you can choose a new permanent password.

Once you finish the process by clicking “Sign Up”, your account will be confirmed.

You can now use these credentials when engaging in a product demo with us, or can use them to sign in to start your own “Free Test Drive” (3 sessions), or make a purchase on our website's Store page.