This guide outlines the network and connectivity requirements necessary for optimal Playback performance. Proper network configuration ensures smooth live streaming, real-time collaboration, and reliable video conferencing.

Internet Access

For an uninterrupted, high-quality streaming experience, the Organizer should have an upload speed of 40 Mbps or higher and a wired (Ethernet) internet connection. Streaming over Wi-Fi may cause inconsistent performance due to signal congestion and network variability.

Internet speed and stability directly affect stream quality. Temporary interruptions can pause or stop the stream and may require restarting. To evaluate your connection, use the Remoto Pro Network Test which provides an easy, browser-based way to assess connectivity and identify potential issues before a session begins.

The Remoto Pro Network Test is available on:

• The Playback Web client login page
• The Session Settings section within the Playback Desktop app

In corporate environments, firewall or proxy restrictions can block traffic required by Playback. The following sections outline the ports and domains that should be allowed for seamless operation.

Network Streaming Protocols Used by Playback

Playback uses different streaming protocols depending on the streaming type chosen in session configuration:

• Desktop Only: SRT (Secure Reliable Transport)
• Desktop and Web: SRT for Desktop streaming and WHEP (WebRTC-HTTP Egress Protocol) for Web streaming

Minimum and Recommended Network Requirements

To use Playback effectively, the network must meet the following minimum requirements:

• Bandwidth: Refer to the Bandwidth Table for detailed recommendations based on your use case.
• Connection Type: A wired Ethernet connection is strongly recommended. ADSL, VDSL, or fiber provide the best stability and latency performance. Satellite connections should be avoided.
• Firewall Access: The ports and domains listed below must be open and accessible.

Firewall Whitelist Configuration

To ensure uninterrupted access to the Remoto Services Platform, configure your firewall to allow the following traffic:

WebRTC (Used for Desktop & Web streaming type)

SRT (Used for Desktop Only streaming type)

Corporate Networks

When using Playback Desktop from a corporate network or behind multiple routers and firewalls:

1. Configure the firewall and router according to the whitelist above.
2. Run the Remoto Pro Network Test to confirm there are no connectivity or latency issues.
3. Avoid using Playback over a VPN, as it can interfere with public IP detection and communication with backend services.

Bandwidth and Performance

Playback’s video and audio streaming quality depend on available bandwidth. Maintaining the recommended minimum and optimal bandwidth ensures stable, high-quality live streaming and conferencing.

For additional assistance, please contact the Remoto Customer Service Team.