There are a few reasons that you might need to reset your Remoto password:

• You have forgotten your password
• You have locked yourself out of your Remoto account due to too many incorrect sign in attempts 
• Due to security reasons you may be prompted to reset your password (current password expires a year after it was created) 
• You simply want to reset your password
   

Here are the steps to follow to reset your password:

Step 1 

Open the Playback app. At the login screen, click on “Forgot Password”.

Step 2

On the Forgot Password screen, enter your email address and click on “Reset”.

Step 3

Check your inbox for a Remoto email (subject: “Reset Code”) which contains a reset code.

Step 4

Enter the reset code from the email in the “Reset Code” field, and enter a new password, and confirm the new password.

Step 5

Click on “Reset Password”. 

Once successful, you will be logged in using the new password and be presented with Playback's dashboard.