Remoto Playback supports Blackmagic devices for video capture. However, using a Blackmagic device for both video and audio can cause capture and streaming issues if not configured correctly.

Important configuration requirement

When using a Blackmagic device for video, do not select the Blackmagic device directly as the audio input type in Playback.

Selecting Blackmagic as both the video source and the audio input can prevent Playback from seeing the video correctly or cause the stream to fail or freeze when starting.

Audio must be routed through a Virtual Audio Device instead. Please refer to the provided screenshots for the correct audio and video configuration.

Recommended setup overview

• Video source: Blackmagic device
• Audio source: Virtual Audio Device (not the Blackmagic device itself)

Playback does not currently support selecting a Blackmagic device directly as an audio input. Audio must be routed through a Virtual Audio Device to be received correctly.

Audio configuration requirements

• Set Audio Input Type to Virtual Audio Device in Playback
• Select Blackmagic UltraStudio Recorder 3G (or your specific device) as the audio source
• Two Blackmagic options will be available. Do not select the option labeled as an audio device or “Audio Capture.”

Verifying Blackmagic Media Express is receiving the signal

If Playback does not see the expected video or audio, first confirm that Blackmagic Media Express is receiving the signal correctly.

1. Fully close Remoto Playback
2. Open Blackmagic Media Express
3. Go to the Log and Capture tab
4. Confirm that the expected video is actively playing

This step is only for verification. You cannot preview the feed while Playback is open or while you are in the Studio view.

If Media Express does not show the media at this stage, the issue is upstream of Playback and the Blackmagic or source configuration should be reviewed.

Once confirmed, close Media Express completely, then reopen Remoto Playback and check the capture list again.

Common symptoms of incorrect configuration

• Playback does not see the Blackmagic video source
• Video freezes when the stream starts
• No audio in the stream
• Media appears in Blackmagic Media Express but not in Playback

These symptoms are most commonly caused by selecting Blackmagic directly as the audio input.
 

Best practices

• Use Blackmagic for video only
• Route audio through a Virtual Audio Device
• Follow the Audio Stream Settings shown in the reference screenshot
• Verify signal presence in Blackmagic Media Express before opening Playback

If the issue persists, please contact support and include screenshots of your Stream Settings and Media Express configuration.